MALLORCA – HELD IN PERSON:
24th & 25th September
22nd & 23rd October 2026
ONLINE :
6th to 20th of July 2026
3rd to 17th of August 2026
7th to 21st of September 2026
5th to 19th of October 2026
2nd to 16th of November 2026
ONE TO ONE MENTORING IN ZOOM.
You are working in the luxury industry and want to step up professionally, so you need to take a firm step and improve your knowledge.
– Do you hesitate in the sitting when you organize a Gala Dinner? Do you know when to define the French Presidency?
– Do you often have guests from different religions and need to know their peculiarities?
– Do you know what type of service is best in each occasion and how to performance it?
– Is it difficult for you to organize a roster for your staff?
– Do you know how to resolve successfully an incident during the service?
In this course, you will learn about protocol and how to manage the specific requirements of your guests, whether they are dietary requirements for beliefs, allergies or customs by nationalities.
The practice of English Service is essential so for that it must be carried out impeccably. We work very close with the Chef and should always have security when we are performing an American or Russian service.
The best way to succeed in your work is to be prepared. It is essential for you to be trained in the best Silver Service.
Bachelor of C.C. Economic and Business by the UCLM with an International Postgraduate Master in Administration and Management of Hospitality and Catering Companies. She completed her studies in Fort Lauderdale (USA) with specialization courses in Megayacht Interior Operations, Food Safety & Hygiene, Silver Service and Floral Care & Design.
Furthermore, she has began her professional career in Hospitality at Occidental Hotels in Canary Islands, although shortly she joined the Major Headquarters of Meliá Hotels International in Mallorca. Where she was Project Manager of several international projects and International IT Manager of the hotels in Portugal, Germany, France, Holland, Belgium, Italy, United Kingdom and Switzerland.
She carried out openings, disaffiliations and changes in society in more than twenty hotels worldwide, defining procedures, checklists, coordinating suppliers, dealing with properties and training hotel staff in different multidisciplinary areas, thus providing a global business vision.
In her professional career of more than ten years in the luxury yacht industry. She has worked as Chief Stewardess on medium and large-sized, private and charter yachts, both in Mediterranean, Caribbean and USA, performing several Atlantic crossings and passing periods of Shipyard in Holland.
Pioneer in the training on Interior Management of Luxury Yachts in Spanish language, Mara López has created and developed the specific Stewardship Expert Course to work in the luxury industry.
Her international experience of more than twenty years supports her professional prestige.
